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Shipping Policy

Shipping

We currently only ship to Australia via courier for all products.
Free shipping over $50.
Standard shipping is AUD$9.00. You will be emailed a tracking code once we ship your order. Delivery to capital cities can take between 2 – 7 business days, WA and regional locations can take 5 – 10 business days. Deliveries require a signature unless you specifically request the delivery be left without a signature at your delivery address. We need this in writing.

Currency

All prices are displayed and processed in Australian Dollars (AUD$).

Refund policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do.

Customer service policy

Palm Beach Collection is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Merchant Address

PO Box 151, Avalon, NSW, 2107, Australia

Hear What Our Happy Customers Say About Our Slow-Burning Soy Candles

I recently received the clove & sandalwood reed, coconut & lime candle and watermelon hand wash. They smell amazing. Fantastic service from the company. Beautiful packaging. So happy would highly recommend this company and their beautiful products.

KRS Northern Region NSW

My Watermelon deluxe candle arrived today! Smells divine and has filled my house with a sweet and beautiful fragrance! Thanks Palm Beach

Candice, Duffeys Forrest

Thank you, Palm Beach, for your wonderful customer service. Startrack lost my candle in transit and the girls quickly had replacements sent out to me. I now have my home smelling of beautiful Coconut & Lime

Rachel, Wooloongaba, QLD

In love with your Jasmine & Cedar Fragrance! Thought you should know!

Sarah, Richmond NSW

Thanks Palm Beach for my beautiful goodies. Have just received my first ever White Rose and Jasmine candle and diffuser, and it smells delicious! It arrived very quickly too which was very impressive

Jade, Caringbah NSW

I have bought the Coconut and Lime products for some years but started to go off them until I was
given a gift of the Lilies and Leather candle. I just loved it so much I went online and bought a large
one. The fragrance just fills the house.

Tully South East QLD

SO HAPPY! Received my new wash and lotion gift pack in the Posy and it smells so so good! I got the
ceramic tray to go with it and it looks so beautiful in my bathroom”

Kasey

I walked into a store in Sydney and they had your candle burning the vintage Gardenia, I instantly had to have one so I brought the huge one. And I can’t stop burning it, this is hands down the best candle I’ve ever had, a huge candle lover, with hundreds of candles.

Just wanted to email how amazing your candle really is!

Jacinta, Frankston VIC

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