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FAQ

Orders being delivered to a commercial address or a residential unit will require a signature. All other deliveries will be left at the premises if it is safe to do so. 
We currently only ship within Australia.
Once your order has been dispatched, you will receive an email confirmation with your tracking number- if you don’t receive this, please check your junk. If you still cannot allocate this confirmation email, please let us know, by emailing info@palmbeachcollection.com.au
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do.
Our products do not contain any animal products and are not tested on animals.
We do not sell refills of our diffusers.
This is caused from the wicks being too long, prior to burning. We suggest keeping your wicks trimmed to 5mm before each burn to avoid smoking and black residue forming inside your candle. If this has occurred, the residue can be removed with a damp cloth or napkin.
This can happen time to time. If this does happen, please email us at info@palmbeachcollection.com.au and we can investigate the issue further.
Palm Beach Collection is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available, or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Hear What Our Happy Customers Say

OK, as a designer, I am OBSESSED with packaging and this candle box is the absolute cutest. Onto the fragrance... it's zesty and bright with lemon but has a really nice twist that sweetens it slightly and softens the tartness. It doesn't have a full-on rose scent (which I prefer) but you can definitely notice a floral note. A beautiful, fresh fragrance IN A GORGEOUS BOX.

Rebecca T,
Verified Buyer

I absolutely love woody and earthy scents, this is by far one of my stand outs of the collection along with the sea salt.

Samantha W,
Verified Buyer

Love it!
Fragrance is lovely.
Well packaged and really attractive.
Room stays aromatic all day.
By far, one of the very best products that I have tried to date.

Shereen N,
Verified Buyer

Great product, especially for putting out wicks at the bottom of a lovely large candle. Leaves no smoke, which happens when you blow out the flame. Stylish and good price!

Rose M,
Verified Buyer

I relied on someone else’s review for their opinion on this body lotion -I’m so glad I did because it did not disappoint. It’s a little bit addictive it’s that nice that I can put some on my wrist just like a perfume. I feel that it is a uni-sex scent. Neither masculine or feminine. Love it.

Allison L,
Verified Buyer

The Coconut and Lime candle is a wonderful scent. I smelt it at a restaurant and had to have it. I have bought two. Buy it!

Belinda O,
Verified Buyer

It smells absolutely beautiful and leaves the room feeling nice and refreshing. Reminds me of staying in a hotel and leaves the room smelling beautiful for hours!

Briahna D,
Verified Buyer

I quite like this fragrance;
I received it as a gift for Christmas and sprayed this Room Spray throughout
the entire house and it helped to eliminate any foul smells.
I also use it for my beauty room for clients as well, its fresh and inviting and would definitely recommend this to anyone who likes citrus-y scents.

Caitlyn,
Verified Buyer

I have been buying the Vintage Gardenia fragrance diffuser for years. It’s a lovely delicate fragrance, not too overpowering as some of the reed diffusers can be. I have them in my home and my office!!

Patricia R,
Verified Buyer

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