Orders being delivered to a commercial address or a residential unit will require a signature. All other deliveries will be left at the premises if it is safe to do so.

We currently only ship within Australia.

Once your order has been dispatched, you will receive an email confirmation with your tracking number- if you don’t receive this, please check your junk. If you still cannot allocate this confirmation email, please let us know, by emailing info@palmbeachcollection.com.au

We offer (at our option) an immediate exchange, credit or full refund. Returns must be made within 7 working days from receipt of goods, with proof of damage. Returns must be unused, and in original packaging. We will refund the cost of return freight for the above reasons only.

Our products do not contain any animal products and are not tested on animals.

We do not sell refills of our diffusers.

This is caused from the wicks being too long, prior to burning. We suggest keeping your wicks trimmed to 5mm before each burn to avoid smoking and black residue forming inside your candle. If this has occurred, the residue can be removed with a damp cloth or napkin.

This can happen time to time. If this does happen, please email us at info@palmbeachcollection.com.au and we can investigate the issue further.

Palm Beach Collection is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available, or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.