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FAQ

Deliveries require a signature unless you specifically request the delivery be left without a signature at your delivery address. We need this in writing.
We currently only ship within Australia.
Once your order has been dispatched, you will receive an email confirmation with your tracking number- if you don’t receive this, please check your junk. If you still cannot allocate this confirmation email, please let us know, by emailing info@palmbeachcollection.com.au
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do.
Our products do not contain any animal products and are not tested on animals.
We do not sell refills of our diffusers.
This is caused from the wicks being too long, prior to burning. We suggest keeping your wicks trimmed to 5mm before each burn to avoid smoking and black residue forming inside your candle. If this has occurred, the residue can be removed with a damp cloth or napkin.
This can happen time to time. If this does happen, please email us at info@palmbeachcollection.com.au and we can investigate the issue further.
Palm Beach Collection is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available, or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Hear What Our Happy Customers Say About Our Slow-Burning Soy Candles

I recently received the clove & sandalwood reed, coconut & lime candle and watermelon hand wash. They smell amazing. Fantastic service from the company. Beautiful packaging. So happy would highly recommend this company and their beautiful products.

KRS Northern Region NSW

My Watermelon deluxe candle arrived today! Smells divine and has filled my house with a sweet and beautiful fragrance! Thanks Palm Beach

Candice, Duffeys Forrest

Thank you, Palm Beach, for your wonderful customer service. Startrack lost my candle in transit and the girls quickly had replacements sent out to me. I now have my home smelling of beautiful Coconut & Lime

Rachel, Wooloongaba, QLD

In love with your Jasmine & Cedar Fragrance! Thought you should know!

Sarah, Richmond NSW

Thanks Palm Beach for my beautiful goodies. Have just received my first ever White Rose and Jasmine candle and diffuser, and it smells delicious! It arrived very quickly too which was very impressive

Jade, Caringbah NSW

I have bought the Coconut and Lime products for some years but started to go off them until I was
given a gift of the Lilies and Leather candle. I just loved it so much I went online and bought a large
one. The fragrance just fills the house.

Tully South East QLD

SO HAPPY! Received my new wash and lotion gift pack in the Posy and it smells so so good! I got the
ceramic tray to go with it and it looks so beautiful in my bathroom”

Kasey

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