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FAQ

Orders being delivered to a commercial address or a residential unit will require a signature. All other deliveries will be left at the premises if it is safe to do so. 
We currently only ship within Australia.
Once your order has been dispatched, you will receive an email confirmation with your tracking number- if you don’t receive this, please check your junk. If you still cannot allocate this confirmation email, please let us know, by emailing info@palmbeachcollection.com.au
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do.
Our products do not contain any animal products and are not tested on animals.
We do not sell refills of our diffusers.
This is caused from the wicks being too long, prior to burning. We suggest keeping your wicks trimmed to 5mm before each burn to avoid smoking and black residue forming inside your candle. If this has occurred, the residue can be removed with a damp cloth or napkin.
This can happen time to time. If this does happen, please email us at info@palmbeachcollection.com.au and we can investigate the issue further.
Palm Beach Collection is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available, or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Hear What Our Happy Customers Say About Our Slow-Burning Soy Candles

The scent from this diffuser is fabulous & lasts for months. Excellent value & long lasting pleasure as you walk past it!

Trish,
Verified Buyer

Sea Salt Wash & Lotion has the most intoxicating scent! I am so happy with this purchase. I will be putting them in every bathroom in the house and one in the Kitchen! Thanks for a great product and a seamless purchase and delivery.

Raeann,
Verified Buyer

I bought this after visiting my beauty salon where they always have one burning. It smells incredible and the quality is superior! Will purchase again.

Freya,
Verified Buyer

Love this gift pack! A great size, I’ve got one in the bedroom, one in the living area and one in the bathroom. They last forever. I will definitely purchase full size next!

Madison,
Verified Buyer

I struggle with strong smells and get headaches easily but these candles are the perfect amount of scent to fill the room and the fragrance is lovely, My cousin recommended them to me and bought me one as a birthday gift and now I only want to use these ones!

Rachel,
Verified Buyer

Very quick with the postage and the package was wrapped really securely.

Lorelle,
Verified Buyer

SO HAPPY! Received my new wash and lotion gift pack in the Posy and it smells so so good! I got the
ceramic tray to go with it and it looks so beautiful in my bathroom.

Kasey,
Verified Buyer

The watermelon scented diffuser and candle are my absolute favourite scents!
Friends and family who visit our house always comment about how amazing it smells; not too strong, but just right.

I will never ever purchase another scent again - I’ve found the one!

Haylee,
Verified Buyer

BEST CANDLES EVER!!! I cannot shop anywhere else. These candles are so good.

Caitlin,
Verified Buyer

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